Originally from Bluefields, Nicaragua, Sovaida Shadira Morales Jimenez brings over 17 years of customer service experience to her role as Receptionist at Rodriguez Law Firm. She graduated from Instituto Nacional Cristóbal Colón with a Bachelor’s degree in Forest Engineering and has a diverse background, having worked in roles such as sales specialist, appointment setter, team leader, credit card specialist, escalation specialist, online shopping assistant, and technical support specialist with various U.S.-based companies.
As the first point of contact for both new and existing clients, Sovaida plays a key role in the client experience at Rodriguez Law Firm. She assists clients and providers by gathering information, taking detailed notes, and entering them into the firm’s database, ensuring that each inquiry is directed to the appropriate team member for prompt resolution.